New Workplace Violence Legislation
Bill 168 amends the Ontario Occupational Health and Safety Act to deal with violence and harassment in the workplace and domestic violence in the workplace. Under this new legislation, there are specific requirements for employers concerning the development of workplace violence and harassment policies and programs, conducting risk assessments and providing related training to all employees. Many of these requirements may be completed by enhancing your existing workplace health and safety policies and programs. We have prepared workshops, which will - quickly and cost-effectively - educate on all the elements essential to advancing your workplace into compliance with the new legislation. Attendance at the seminars will provide:
- Awareness of what constitutes workplace violence and harassment incidents.
- Understanding the damaging impact they may have on your on organization and your employees.
- How to incorporate Bill 168 requirements into your current policies, programs and procedures.
- Practical, hands-on solutions and resources for your managers and staff.
There is no doubt about it… your thoughts have power, which determines how you feel, what you do (or don't do) and even your overall quality of life. Is it really true that your thoughts control your outer experiences? YES. In ways you would not believe! The good news is that shifting your life is as simple as taking control of your beliefs. Curious? Find out what you can do to make this happen.
Empower for Better Results: A Communication Update
Are you using your language to maximize positive change and build rapport with others? Do you want to know how to better influence and empower yourself and your employees? Discover ways to gain instant rapport with every person you communicate with and how to gain insight into another person's unique way of thinking and understanding. The impact of your non-verbal communication or body language Is far greater than you think! This interactive Workshop will teach you how to shift people that are challenged by setbacks and difficulties, by the use of pure language techniques.
In this session, you will learn how to become a better and more effective motivator by developing your ability to establish and maintain rapport with others. Identifying the non-verbal body language in addition to tone, manner, voice, attitude, mood - all of these (and more) factor into the idea of rapport. Participants will gain insight into the interpersonal communication process and how to eliminate barriers that can otherwise result in misunderstandings, frustration and most importantly lost opportunities The spoken word is only a Small part of communication. Projecting the most positive non-verbal communication can have an enormous effect on how successful you will become, on the level of interpersonal relationships you establish, and on the overall impressions others have of you. Participants will gain a better understanding of how to impact or control the way others perceive them, resulting in increased confidence in the ability to make connections with others in any type of situation.
Triggers for Motivation, Resourcefulness and Predicting Your Future.
You are in charge of your motivation…Gain the power to influence yourself internally at will. This technique will empower you when you use it, in what used to be difficult situations. Ms. Jensen will guide you in experiencing a powerful state of motivation, confidence and resourcefulness. She will show you how to establish an "anchor" so you can recall and experiences that state any time! The best way to predict the future is to create it. Going beyond traditional goal setting and flowing Ms Jensen's S.M.A.R.T. method. After applying the S.M.A.R.T. formula to your goals, you will learn how to conceive and store time, and then utilize this information to program what you desire into your future. Learn to do this process of programming your goals into the future so they happen just the way you want.
Monika Jensen is a qualified and registered Hypnotherapist, Master Neuro Linguistic Practitioner, Time Line Therapy Master Practitioner, personal coach and mentor committed to assisting people be successful in both their personal and professional lives. Through her personal breakthrough sessions and hypnosis she has changed many lives. Her sincere, passion belief in her work and humourous approach allows for trust and openness in her work with each person.
Effective Communication Skills Through Rapport Building
Gain greater influence and skillfully manage interpersonal communication by harnessing the power of rapport.
- Master the art of building connections with other people for long-lasting impression
- Dissolve barriers to communication that lead to misunderstandings
- Uncover effective techniques to develop confidence and become more effective in any situation
Through this workshop, you will discover how to be a better and more effective communicator by developing your ability to establish and maintain 'rapport' with others. Tone, manner, voice, attitude, mood - all of these (and more) factor into the idea of rapport. Participants will gain insight into the interpersonal communication process and how to eliminate barriers that can otherwise result in misunderstandings, frustration and most importantly lost opportunities.
You will come away understanding how to impact or control the way others perceive you, giving you increased confidence in your ability to make connections with others in any situation when you need to make that long lasting impression. The confidence and charisma gained through the development of rapport building skills are applicable in any business or social situation, and enable you to be your best self possible.
You Will Learn
- How to accurately assess other people's wants and needs, and quickly meet these
- Ability to be more effective in relationships with the people that matter to you
- How to resolve problems and issues by developing 'win-win' outcomes
- Focusing techniques to overcome draining nervous energy that can keep you worrying about making first impressions
- Increased skill in establishing interpersonal networks
- How to be in better control of yourself, and the outcome of any situation
Keep your customers coming back for more by giving them what they want.
- Interpret and understand the 'true' wants of customers
- Become more than a pleasant voice at the end of a telephone line
- Learn secrets from the trenches - the valuable experience of others
For those working in human service organizations, customer service is much more than just being courteous on the phone. You need the skills of an expert problem-solver, communicator and mediator in order to match diverse client needs with your organization's resources.
Clients expect expertise and assistance, and they look to front line personnel for guidance and help. Dealing with customers can be frustrating, but once you understand what makes them tick (or ticked off!) you will be better able to give them what they want - no pain and all gain.
In this interactive workshop, participants are asked to share success stories as we all explore new ways to provide service that is responsive and client-focused.
You Will Learn
- The key concepts of customer service
- The difference between internal and external customers or clients
- How to anticipate client needs
- Tips for remaining calm, confident and collected when dealing with 'difficult' customers, 'impossible' requests or 'angry' complainers
- Techniques to create positive customer experiences
In an environment where change is the norm rather than the exception, you need the skills to move your organization forward in these challenging times.
The task of bringing your organization through a change is complex, often daunting, but it is an absolutely vital process that not only must occur, but also must be sustained if your organization, your staff, and your mission are to prevail. This workshop will equip you with a concise methodology for the human side of change and the knowledge needed for creating an environment ready for change. You will learn the core concepts of working in a collaborative workplace managing organizational change and explore key leadership strategies to support your staff.
You will learn:
- The basic principles for a working in a collaborate workplace
- How to build the context for change, steer the effort and sustain the course
- How to mobilize the organization for change and align the top leadership to convene the change
- Design a new organization and make the case for change
- About the human side of change and the different ways people react to change
- How to communicate the organizational changes to your partners
When co-workers find themselves in conflict, the workplace can become stressful, unhealthy - even dysfunctional. The entire organization may be become less productive and quality of service can suffer. As a Manager or Supervisor, it is your responsibility to know when to step in and mediate conflict. * May be customized to address employees issues.
This workshop will help you understand what causes conflict in the workplace and recognize the different ways employees handle it. You will have the opportunity to use conflict mediation tools, and gain new insights and skills in mediating conflict that you can take back and apply immediately in your own setting.
You will learn how to:
- recognize the primary causes of conflict
- identify the different ways people experience and respond when faced with conflict
- assess the potential for conflict to arise in the workplace and employ appropriate interventions to minimize its occurrence
- use conflict resolution tools to resolve issues
- develop a long term plan to build a healthy workplace
Handling our job responsibilities is challenging enough without having to deal with a major personality problem on a regular basis. Learn how to handle the difficult people in your life and watch your productivity and tranquillity skyrocket.
You will be able to:
- Understand other personalities and what makes them "tick"
- Know differences over goals and values
- Identify personality clashes and communication breakdowns
Recognize sources of emotions in the workplace and how emotions get in the way; learn to acknowledge emotions rather than sweep them under the rug, how to remain calm and objective in the face of strong emotions and to recover quickly and help others to do the same.
You will learn:
- Sources of emotional behaviour in the workplace
- Understanding the power of anger
- Techniques for handling emotions under pressure
Create a more positive work environment for all team members.
- Understand negativity and its causes
- Find ways to release the negativity in others
- Neutralize negative and difficult behaviour
Learn how to handle difficult people in your life and watch your productivity and tranquility skyrocket. This stimulating seminar will enable you to act as a stable influence and change agent, capable of turning understanding into action. You will learn information and strategies to overcome negativity and difficult people in the workplace, and other settings.
Participants will develop skills to effectively recognize sources of emotions in the workplace and understand how unchecked emotions 'get in the way'; learn to acknowledge emotions rather than sweep them under the rug; how to remain calm and objective in the face of strong emotions, and to recover quickly and help others to do the same. Additionally, participants will learn a 7-step warning and intervention model for overcoming and neutralizing the chronic 'negator'.
You Will Learn
- The motivating sources of negativity
- How individuals experience negativity
- Dealing with emotions - the good and bad
- How to better master your own emotions and communications
- The right and wrong ways of dealing with difficult individuals and situations
Good communication reduces conflict and facilitates the smooth flow of business. Become an effective communicator. Given the critical role communication plays in our relationships and our careers, investing some time and effort into developing communication skills can reap handsome rewards. This course will introduce you to the principles and skills of effective and ethical communication, and will cover communication as a human activity and as a human process. Emphasis is placed on increasing your understanding of how your communication behaviours affect others and how others' communication behaviours affect you.
You will have an understanding how to:
- Create rapport, build trust and establish their credibility
- Assess and improve your listening, self-esteem, verbal and non-verbal effectiveness
- Intercultural communication, conflict resolution, and communication issues surrounding intimacy.
- Develop your communication style
- Communicate non defensively
When co-workers find themselves in conflict, the workplace can become stressful, unhealthy - even dysfunctional. The entire organization may be become less productive and quality of service can suffer. As a Manager or Supervisor, it is your responsibility to know when to step in and mediate conflict.
This workshop will help you understand what causes conflict in the workplace and recognize the different ways employees handle it. You will have the opportunity to use conflict mediation tools, and gain new insights and skills in mediating conflict that you can take back and apply immediately in your own setting.
You will learn how to:
- Recognize the primary causes of conflict
- Identify the different ways people experience and respond when faced with conflict
- Assess the potential for conflict to arise in the workplace and employ appropriate interventions to minimize its occurrence
- Use conflict resolution tools to resolve issues
- Develop a long term plan to build a healthy workplace
Proven techniques to influence, communicate and win in any negotiation.
- Develop an understanding of the negotiation process
- Learn how to create mutually beneficial outcomes with other parties
- Build skills through dynamic role-play
Your ability to negotiate mutually agreeable outcomes with staff, volunteers, clients, community partners and suppliers is critical - and will become even more so as the workplace landscape changes, and new professional relationships or partnerships arise.
This seminar takes you through the essentials of negotiation, and develops your ability to plan and execute successful negotiations in virtually every day-to-day situation.
You Will Learn
- How to analyze interpersonal dynamics that affect negotiations
- Tips for planning before you get to the negotiating table
- Identifying needs, concerns and the perspective of others
- Prioritizing issues for discussion and how to approach the agenda
- How to build trust quickly, and why trust doesn't mean jeopardizing your position
- Identifying your strengths, weaknesses and personal negotiating style
- Developing your inherent negotiation skills through the emotional, logical and ethical dimensions of negotiation
In an environment where change is the norm rather than the exception, you need the skills to support your staff, and deal with the challenges associated with constant and overlapping change.
In this workshop, you will learn the core concepts of organizational change and explore key leadership strategies to support your staff. This workshop is appropriate for Managers, Supervisors or any employee responsible for supervising staff.
You'll learn:
- about the human side of change and the different ways people react to change
- how to boost moral among your employees during times of change
- how to communicate organizational changes to staff
- how to recognize the impact of organizational norms during periods of change
Critical deadlines, competing priorities and an avalanche of e-mail often leave individuals feeling overwhelmed. Being able to set priorities and allocate time appropriately are critical skills for achieving your goals. Taking control of your time and schedule enables you to increase personal productivity and enhance your quality of life.
This unique approach to time management provides strategies, techniques and tips to set priorities and manage the daily pressures of meeting important and urgent commitments in your life.
You will learn how to
- Set goals and priorities that enable you to effectively manage your time
- Monitor daily work habits and determine areas for improvement
- Combat procrastination, avoid time wasters and handle interruptions
- Identify, evaluate and select tools that help with time and priority management
- Avoid over-committing yourself
- Balance your professional and personal lives
- Implement a personal time-management action plan
Have you ever experienced any symptoms of Stress?
Do you want to improve your performance and focus to be more successful?
Has Stress ever distracted you from your activities at work or negatively affected your quality of life?
If you cannot answer yes to any of these questions then you are blessed by good fortune or you are in DENIAL!!!By identifying want you can and cannot control you will be able to start using some rational problem solving skills in order to minimize those stressors.
You will know how:
- 43 quick stress relievers
- Strategies for coping with stress
- Changing your behaviour and reducing your anxiety
- Finding the optimal stress level
Work culture like society is multicultural. To succeed, organizations must value the differences of a diverse population and the individuality of all people, employees and customers alike all should be treated with dignity.
You will be able to:
- Recognize prejudice, stereotypes and discrimination
- Communicate effectively with people from different cultures and backgrounds
- Value diverse perspectives with their organization.
Managers should be aware of how to avoid harassment and keep themselves informed on the legal aspects and business implications of this important topic. Learn how to recognize the most prevalent of forms of harassment and how employees should respond. Employees will understand the nature of sexual, racial and workplace harassment issues that effect them and what their rights are within the system.
You will be able to:
- Identify various forms of harassment
- Understand legal implications
- Avoid behaviours that can be perceived as harassment
- Understand redress options and how they work
Equity / Diversity Workshops
We offer a range of equity and diversity workshops customized to meet the needs of your organization. These include:
- Welcoming Diversity
- Anti-Oppression / Anti-Racism
- Managing in a Diversity Workplace
- Assertiveness Skills
- Coaching: Bringing Out The Best in Others
- Speaking With Confidence
- Leadership Skills for New Supervisors
- Creating Dynamic Teams
Aviary Group
Phone: (905) 683-9953
