Author Archives: Monika Jensen

As managers and supervisors, having an uncomfortable conversation is something that is inevitable. This may be as a result of poor performance, an investigation into unwelcomed behaviour, or a poor attitude with offensive or unprofessional conduct occurring in the workplace … Continue reading →

Recently I have been delivering workshops on dealing with angry and irate clients.  I am often asked “I deal with a lot of negative and difficult people. How do I protect myself from becoming like them? “ One of the … Continue reading →